Shipping Policy

Processing time

Once your payment is confirmed, your order is sent to the warehouse holding that item. Orders are picked and packed within 1–3 business days. You will receive an email the moment the parcel is dispatched, along with its tracking number.

Delivery estimates

Standard delivery takes 7–15 business days after dispatch. Where your order ships from makes the biggest difference: items stocked in a warehouse near you often arrive at the shorter end of that range, while cross-border parcels sit at the longer end.

Business days exclude weekends and public holidays in the origin and destination countries. Peak periods such as late November and December can add several days across all carriers.

Shipping costs

Shipping is free on orders over $75. Below that threshold, a per-item shipping cost is calculated in your cart and shown before you pay. We do not add any handling or service fee at the final step — the total you see at checkout is the total you are charged.

Tracking your parcel

Every order ships with tracking. You can see the current status any time under My Orders, and we email you when the order is paid, shipped and delivered. Tracking can appear to stall for several days while a parcel moves between countries or clears customs — this is normal and does not mean it is lost.

Split deliveries

If your order contains items held in different warehouses, they ship separately and may arrive on different days. You are not charged extra for this — each parcel gets its own tracking number so you can follow both.

Customs and import duty

International orders may attract import duty or tax set by your local customs authority. These charges are levied by your government, are outside our control, and are not included in the price at checkout. Any such charge is the responsibility of the recipient.

Delayed, lost or damaged parcels

If tracking has not moved for 10 days, email us with your order number and we will open an enquiry with the carrier. If a parcel is confirmed lost in transit, or arrives damaged, we replace it or refund you in full — you are not left out of pocket for a carrier’s mistake.

Incorrect addresses

Please double-check your delivery address before paying. If the order has not shipped we can still update it — email us straight away. Once dispatched, a parcel cannot be redirected, and a delivery to an address you supplied incorrectly is not covered by our refund policy.